At Passion Coast, we pay particular attention to the satisfaction of our customers, it is our priority and it is our commitment!
In order to guarantee you the best experience, we offer the "100% satisfied or reimbursed" warranty valid on the entirety of our products catalog!
This is why, we have studied, developed and implemented a simple and effective return policy, especially for you.
Modification and cancellation
After placing your order, we usually treat it within 12 hours after confirmation of it. For this reason, you will understand that you have 12 hours maximum After placing your order, to send an cancellation or modification email to firstname.lastname@example.org
Beyond this period your order will have been validated and prepared to shipping.
In this case, you will have to wait for delivery and send us the items for a refund. Note that for this kind of case (cancellation of the order after receipt), we do not cover the costs of returning the package to our warehouse.
Package not received
Our means of delivery are 10 to 14 working days to Europe.
If you are on another continent, plan a few additional days before receiving your product.
If your article is not delivered to you within 35 days then we reimburse integralment and you can keep the product when you receive it. If you want to know more about our delivery methods, please consult our delivery policy here
Contact us at email@example.com to report an article not received.
You have received your article but it does not meet your expectations and you want to have an exchange. No problem, you have 30 days after receipt to ask us for it via your Customer Area
The return costs are your responsibility, however, the surrender ofYour new article is free. We will then send the new product of your choice.
Contact us at firstname.lastname@example.org to find out more.
Refund of your item
It's easy ! No worries ! Thanks to our guarantee "Satisfied or refunded" You have 30 days after receiving your order, to return your article to us.
Our interactive return platform allows you to manage your feedback with ease and speed!
To return your product,Please follow this link
4 steps to respect:
1 - Contact customer support to email@example.com via your Customer Area, to warn us that you want to make a return.
2 - At the same time, download and fill the return form to be joined with your article.
3 - After validation of your request by our customer service, you can send your sending to the address that we will communicate to you by email.
4 - After receiving your return to our premises, we will check the condition and compliance of the returned items (s) and we will reimburse you for the total amount of your purchase in the form of a purchase voucher (article value +10% ),
Possibility of other forms of refund, in this case, please specify it
Download the return form
Please note: please comply with these conditions
- You have 10 days after validation of your request to send your article (s).
*Refund and exchange conditions: Refund and exchange requests will only be accepted if, and only if, the returned item is in its new condition, identical to the product received, not worn and not used, and presented in its original packaging. If the returned article does not comply with these conditions, we reserve the right to refuse your request.
Broken or damaged article
According to carriers and stages of logistics transit, your package can be abused during delivery, in this case or in the case of a design defect, you can contact our customer well-being services to firstname.lastname@example.org, by imperatively specifying the following details:
- Your order number
- The description of the problem (erroneous, defective article, ...)
- A photo or a video
Once the problem has been noted, we will replace (free) or refund (depending on your choice) of the damaged or defective item.
Information concerning the exercise of the right of withdrawal
Right to retract
You have the right to withdraw from this contract without giving reason within fourteen days.
The withdrawal period expires fourteen days after the day.
To exercise the right of withdrawal, you must notify us your decision to withdraw from this contract by means of a declaration devoid of ambiguity (for example, letter sent by post or email). You can use The withdrawal form model But it is not compulsory (3).
For the withdrawal period to be respected, it is enough that you transmit your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
In the event of withdrawal from your part of this contract, we will reimburse you all the payments received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen, if necessary, a mode of Delivery other than the less expensive standard delivery mode offered by us) without excessive delay and, in any event, at the latest fourteen days from the day when we are informed of your decision to withdraw from this contract. We will refund using the same payment method as the one you have used for the initial transaction, unless you expressly agree with a different means; In any event, this reimbursement will not cause any fees for you.
After reading the different sections above, do you remain unanswered for your questions? Don't worry, contact us at the following address: email@example.com
The Passion Coast team