Delivery policy

Follow my order

We send you a confirmation email and a tracking number, in order to follow your order, when the product (s) leave. To follow your order Click here

Delivery details

In order to offer you a wide range of products, we have made the choice to work in tense flows and we have very little stock available in our premises. As a result, our Delivery times are variable depending on the availability of the product.

• We work with producers from Europe, North America and Asia. In order to guarantee you a free delivery, we work without intermediary.

• Therefore, the delivery of the products is carried out within 10 to 14 working days (excluding weekends and holidays). All the deadlines announced are calculated in working days. The deadlines indicated are average deadlines and correspond to the deadlines for processing, preparation and shipping of the order (warehouse exit). To this period, it is necessary to add the delivery time of the carrier by postal circuit
• However, If your product is available in our stocks, this can be shipped in 24/48h and received in France between 2/3 working days (Count an additional time for delivery outside mainland France).

• For any urgent order or a need for information, you can contact us at the following address: contact@passion-coast.com, In order to know the exact delivery time, we can also prioritize your order and thus give you shorter deadlines.
• Rest assured that we do everything we can to guarantee you the best customer experience and offer you delivery as soon as possible! However, the latter remain indicative since your order is entrusted to a carrier, it can be subject to delay independently of our will.

Regular shipping estimates:

This refers to the time it takes for items to be shipped from our Sleeping at the destination

Dispatch

In order to offer you an extensive range of products while guaranteeing affordable prices, we have chosen to opt for a Logistics in stretched flow. 

Thus, we have very little stocks available in our premises and work live with our producers and suppliers. This allows us to avoid having Storage costs that would have repercussions on the prices of our products. This is why, the products can be sent separately and slightly delayed. Don't worry ! Still a little patience ! Missing products will soon arrive.

International delivery

Although our activity remains mainly towards the French, Belgian and Swiss market, we actually offer international delivery.

Regarding delivery costs, it all depends on the country in which you are. Our delivery costs are indeed calculated according to the terms of local carriers and can therefore vary. You also benefit from the same "satisfied or reimbursed" guarantees. 

• France / Monaco / Belgium / Switzerland = Free
• Rest of Europe = 9.99€
• Rest of the world = 24.99€

Important note: Your package can be subject to customs control and cause additional costs (customs clearance and VAT). Know that these controls remain completely random. Passion-Coast is in no way held responsible for any blocked package, any request for additional costs or for any delivery time exceeded.

It is your responsibility to inform you about the regulation of your country concerning the reception of packages and the import of goods from abroad.

If you have a question about delivery to your country or if you want to have more information, you can also contact us by email to contact@passion-coast.com

Returned package

Didn't you receive your package and it has been returned to us? Several reasons for this:

• A addressing error.
• Your package was Available in your post office for 15 days And you couldn't get it back in time.
• The package was damaged and you refused it.
• You no longer wanted your order and you refused delivery.
• Other reason

For all the reasons mentioned above, we invite you to contact our services to the address: contact@passion-coast.com As soon as possible to warn us of this return. We will find a solution to your request and will be able to send a new shipment. Our customer well-being service remains accessible 24/24 And will answer you in the maximum day.

Package monitoring error

All our shipments, whether national or international are made via the transporters Colissimo, followed parcel or private package. 

If the follow-up of your package indicates that it is "delivered" but that you have not received it, we invite you to take the steps below:

• First, check the delivery information transmitted when ordering and be sure that your postal address has no error.
• Check your mailbox and other spaces around it.
• Check with your neighborhood (individual as professional). Generally, deliverers can drop the package in the bad mailbox or, if there is no absence, leave it to another person.
• Present yourself at the post office closest to your home, accompanied by your tracking number to find out if they can provide you with an additional information or if possible, please question your factor.
• Contact La Poste on their website Laposte.fr or at 3631 in order to submit a complaint.
• We inform of the problem, in order to see what we can do to help you.

However, monitoring of the carrier being proof, and delivery being entrusted to an independent service in Passion-Coast, we cannot be held responsible for any parcel indicated as "delivered" but not received. We will not make any refund for this reason and the complaints will be processed on a case -by -case basis. However, we will do our best in order to obtain a solution to your problem. Thank you for your understanding.

For any request or additional question, contact us to contact@passion-coast.com

The Passion Coast team